Return & Refund Policy

At EGA Collection, we want you to feel confident when shopping with us. If something is not right with your order, please contact us and we will be happy to assist you.

This Return & Refund Policy applies to purchases made through egacollection.com.

14-Day Return Period

You may request a return within 14 days of receiving your order.

To start a return, please contact us at info@egacollection.com within the applicable return period. Please include your order number and the reason for your return request.

If your return is accepted, we will provide you with the appropriate return instructions and return address.

Please do not send any item back without contacting us and receiving return authorization and instructions first. Items returned without prior authorization may not be accepted.

The return address may differ from our registered business address and will be provided individually with the return instructions.

Return Eligibility

To be eligible for a return, the item must be in substantially the same condition as when you received it and must not have been used beyond what is reasonably necessary to inspect its nature, characteristics and functionality.

Where applicable, the item should be returned with its original packaging, accessories and accompanying materials.

We may request photographs or other information before approving a return.

Change of Mind, Size or Preference

If you wish to return an item because you changed your mind, selected the wrong size, prefer another color or simply no longer want the item, you may request a return within the applicable 14-day return period.

For returns that are not caused by a defective, damaged or incorrect item, the customer is responsible for the direct cost of returning the item, including international return shipping costs where applicable.

We strongly recommend using a tracked shipping service for international returns. EGA Collection cannot be responsible for return shipments that are lost or damaged before reaching the designated return location.

Please contact us before arranging any return shipment so that we can provide the correct return instructions and address.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible at info@egacollection.com and include your order number along with clear photographs or other evidence showing the issue.

Once we review your request, we will provide an appropriate solution. Depending on the circumstances, this may include a replacement, full refund, partial refund, or another appropriate remedy.

For verified damaged, defective or incorrect items, you will not be required to bear return shipping costs where applicable law requires the seller to cover them.

In some cases, returning the item may not be necessary. If we determine that a return is not required, we will inform you accordingly. Please do not dispose of, return or otherwise send the item anywhere until you have received instructions from us.

Returns That May Not Be Accepted

Unless otherwise required by applicable law, we may be unable to accept returns for:

• Items returned after the applicable return period

• Items showing damage caused by misuse, improper care, accident or unauthorized alteration

• Items that have been used beyond what is reasonably necessary to inspect them

• Items returned without prior authorization or contrary to the return instructions provided

• Gift cards

• Personalized, customized or made-to-order products, where applicable

• Products that cannot be returned for health or hygiene reasons once unsealed, where applicable

If you are unsure whether your item is eligible for return, please contact us before sending it.

Nothing in this section limits any mandatory consumer rights that apply to your purchase.

Exchanges

Because our products may be fulfilled internationally and availability can change quickly, we do not guarantee direct exchanges.

If you would like a different size, color or product, please contact us. Depending on the circumstances, we may recommend returning the original item and placing a new order.

If the product you received is defective, damaged or incorrect, please contact us before placing another order so that we can resolve the issue appropriately.

Refunds

Once an authorized return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company or payment provider to process and post the refund after it has been issued.

Where applicable consumer law requires it, refunds following a valid exercise of a statutory right of withdrawal will also include the cost of the least expensive standard delivery option originally offered by us. Additional costs resulting from the customer's choice of an upgraded, express or more expensive delivery method are not refundable unless required by applicable law.

Where applicable law permits us to do so, we may withhold a refund until we have received the returned goods or the customer provides evidence that the goods have been sent back.

If we approve a refund without requiring the item to be returned, you will receive confirmation from us and no return shipment will be necessary.

Order Cancellations

If you wish to cancel or modify an order before it has been dispatched, please contact us at info@egacollection.com as soon as possible.

We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation or modification once an order has entered processing or has been dispatched.

If the order can no longer be cancelled, the applicable return and withdrawal rights described in this policy will continue to apply.

European Union / EEA Customers

If you are a consumer located in the European Union or European Economic Area and applicable consumer law grants you a statutory right of withdrawal, you may withdraw from an eligible distance purchase within 14 days of receiving the goods without providing a reason.

After notifying us of your decision to withdraw, you must return the goods in accordance with the time limits and requirements imposed by applicable law.

Unless we have agreed otherwise or applicable law requires us to pay, you are responsible for the direct cost of returning the goods.

Your statutory rights relating to faulty, defective or non-conforming goods are separate from your right of withdrawal and are not affected by this policy.

United Kingdom Customers

If you are a consumer located in the United Kingdom, your statutory cancellation and consumer rights remain unaffected.

For eligible online purchases, you generally have the right to notify us that you wish to cancel within 14 days of receiving your goods, subject to applicable exceptions.

After notifying us, the goods must be returned within the period required by applicable law.

Unless the goods are faulty, incorrect, damaged or applicable law provides otherwise, you are responsible for the direct cost of returning the goods.

United States and Other International Customers

For customers outside the European Union, EEA and United Kingdom, we offer the 14-day return period described in this policy, subject to any mandatory consumer protection laws applicable in the customer's jurisdiction.

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

Consumer Rights

This policy is intended to provide our customers with clear information about our return and refund process.

Nothing in this policy is intended to exclude, restrict or override any consumer rights that cannot legally be excluded or limited under the laws applicable to your purchase.

Where mandatory consumer protection law provides you with rights that are more favorable than the terms stated in this policy, those mandatory rights will apply.

Contact Us

For return, refund, damaged item or order-related questions, please contact:

EGA WORLD LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: info@egacollection.com
Website: egacollection.com

Please contact us by email before sending any return. Our registered business address is not necessarily the return address for your order. The appropriate return address and instructions will be provided after your return request has been reviewed.

Last updated: August 26, 2026