SHIPPING POLICY

Last updated: August 26, 2026

At EGA Collection, we aim to make international shopping simple, transparent, and reliable. We work with selected international shipping partners to deliver your order safely to your destination.

This Shipping Policy applies to orders placed through egacollection.com.

FREE SHIPPING

We offer free standard shipping to all destinations currently available for purchase on our website.

There is no additional standard shipping charge to the customer unless a different shipping service or charge is expressly shown and selected at checkout.

ORDER PROCESSING

Orders are generally processed and prepared for shipment within 1–3 business days after the order is successfully placed and payment is confirmed.

Business days do not include weekends or public holidays.

During periods of unusually high order volume, promotional events, or circumstances outside our reasonable control, processing may occasionally take longer. If a significant delay affects your order, we will make reasonable efforts to keep you informed.

Once your order has been dispatched, you will receive shipping and tracking information by email.

ESTIMATED DELIVERY TIMES

Estimated delivery times after dispatch are:

• United States: 6–10 business days

• European Union: 6–10 business days

• United Kingdom: 6–10 business days

• Other available destinations: 6–14 business days

These estimates apply after the order has been dispatched and do not include the 1–3 business day processing period.

Delivery estimates are not guaranteed delivery dates. Customs procedures, carrier operations, weather conditions, public holidays, local delivery conditions, regulatory inspections, or other circumstances outside our reasonable control may occasionally cause delays.

We will always make reasonable efforts to assist if an order experiences an unusual delay.

ORDER TRACKING

All eligible shipments are provided with tracking information.

Once your order has been dispatched, your tracking details will be sent to the email address provided with your order.

You can also check the status of your shipment through the order tracking feature available on our website using the requested order information.

Please allow some time after receiving your shipping confirmation for tracking information to become active in the carrier's system.

TAXES, DUTIES AND CUSTOMS

We want our customers to shop without unexpected standard import costs.

Standard shipping costs and applicable import taxes and customs duties that EGA Collection has agreed to cover are included or paid by us for eligible orders.

Customers should not normally be required to pay additional standard import duties or customs charges upon delivery for charges that are included as part of our shipping arrangement.

However, EGA Collection is not responsible for additional charges arising from circumstances attributable to the recipient, such as storage fees, repeated delivery fees, address correction charges, penalties, or other exceptional charges resulting from the customer's actions or failure to complete a required delivery step.

If you are unexpectedly asked to pay a standard import tax or customs duty that you believe should have been covered by EGA Collection, please contact us before making the payment whenever reasonably possible so that we can investigate the matter.

SHIPPING DESTINATIONS

We currently ship only to countries and regions that are available for selection through our online store.

Orders are shipped using our selected international shipping partners.

Availability of delivery services may vary by destination.

We primarily require a valid and complete residential or business delivery address. We do not guarantee delivery to P.O. Boxes, military addresses (including APO/FPO addresses), parcel lockers, freight forwarding addresses, or other alternative collection points unless such an option is expressly made available during checkout.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address, recipient name, email address, and telephone number when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error after placing your order, contact us at info@egacollection.com as soon as possible.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

If an order cannot be delivered, must be redirected, or requires additional shipping because the customer provided an incorrect or incomplete address, any additional shipping or handling costs may be the responsibility of the customer.

DELIVERY RESPONSIBILITY

Customers are responsible for monitoring their tracking information and ensuring that the delivery location is accessible to the carrier.

Depending on the destination, local carrier practices, and delivery method, a shipment may be delivered directly to the recipient, left at an appropriate delivery location, delivered to another authorized person, or handled according to the carrier's standard delivery procedures.

The carrier may also attempt to contact the recipient using the telephone number provided with the order.

Customers are responsible for providing accurate contact information and, where reasonably required, cooperating with the carrier to facilitate delivery.

REFUSED OR UNCLAIMED DELIVERIES

If a delivery is refused by the customer, intentionally not accepted, or cannot be completed because the customer fails to provide necessary cooperation after reasonable delivery attempts, EGA Collection may be unable to issue a refund.

Where a shipment is returned, held, disposed of, or otherwise affected because of customer refusal, an incorrect address, failure to respond to reasonable carrier communications, or another circumstance attributable to the recipient, any refund or reshipment will be considered based on the circumstances and subject to applicable law.

Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.

TRACKING SHOWS “DELIVERED” BUT ORDER IS NOT RECEIVED

If tracking information shows that your order has been delivered but you cannot locate the package, please first check the delivery area, household members, reception desk, building management, neighbors where appropriate, or other safe locations where the carrier may have left the shipment.

If you still cannot locate the package, contact us at info@egacollection.com as soon as possible.

We will work with the shipping carrier and review the available tracking and delivery evidence to investigate what happened.

Each case will be assessed based on the available evidence and circumstances.

Customer satisfaction is extremely important to us, and when exercising our discretion in resolving unusual delivery situations, we aim to find a fair and reasonable solution while taking the available delivery evidence into account.

LOST PACKAGES

If tracking information and our investigation with the shipping carrier confirm that a shipment has been lost in transit, we will take responsibility for resolving the issue.

Depending on the circumstances and product availability, we may offer:

• a replacement shipment at no additional cost; or

• a refund to the original payment method.

We will communicate with you to determine the most appropriate solution.

DAMAGED SHIPMENTS

If your order arrives damaged, please contact us as soon as possible at info@egacollection.com.

Please include your order number and clear photographs showing the product, packaging, and damage where possible.

Once we review the information, we will provide an appropriate solution in accordance with our Return & Refund Policy. This may include a replacement, refund, or another appropriate remedy.

You will not be expected to bear the cost of resolving a verified shipping-related damage for which EGA Collection is responsible.

DELAYS

Occasional international shipping delays can occur for reasons outside our reasonable control.

If your order has not arrived within the estimated delivery period, please check your tracking information first.

If the tracking information has not updated for an unusual period or you believe there is a problem with your shipment, contact us and we will investigate it with the relevant shipping partner.

A delay does not automatically mean that a shipment is lost.

OUR CUSTOMER SATISFACTION APPROACH

At EGA Collection, customer satisfaction is one of our highest priorities.

Shipping situations do not always fit neatly into a single rule. When an unusual problem occurs, our customer support team reviews the individual circumstances, available evidence, carrier information, and applicable consumer rights.

Where we have discretion, we aim to resolve issues in a way that is fair, reasonable, and focused on providing a positive customer experience.

CONTACT US

For shipping, tracking, or delivery questions, please contact:

EGA WORLD LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: info@egacollection.com
Website: egacollection.com

Please include your order number when contacting us about an existing order.

Our registered business address above is not a product return address. Please do not send products to this address. For returns, contact us first and follow the instructions provided under our Return & Refund Policy.